HD BUTTERCUP strives to provide 100% customer satisfaction on all our products and services. Unless noted below, any item purchased on our website can be returned for a full refund as long as we receive a return request no later than 7 days after delivery and the item is unused. Please thoroughly inspect your order upon delivery. If your order is damaged or defective upon arrival, please contact us at 310 945-5046 or email us at email@example.com to receive a return authorization number.
Once a returned item is received, the item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Please make sure your merchandise is in new and unused condition with original packing material and invoice attached. Any taxes charged will be refunded in accordance with state and local laws.
Shipping and return shipping charges are non-refundable with the exception of damaged or defective merchandise. Re-stocking fees may apply up to 25% of purchase. The return authorization number is required to accompany the merchandise, along with original packaging and invoice.
CUSTOM/SPECIAL ORDERED ITEMS
(includes custom/special order, furniture, rugs, lighting, bedding and accessories):
No returns, refunds or exchanges on any custom/special ordered items will be accepted. Customers have 24 hours from time of order is placed to cancel without penalty.
Lead times are estimated on past experience and current commitments from suppliers. However due to factors beyond our control such as backorders, general production or freight delays and/or adverse weather or strikes, we cannot and do not guarantee lead times. Orders may not be cancelled nor deposits refunded due to late lead times and/or delivery.
RUGS AND RUG ACCESSORIES
Standard rugs may be returned with the original receipt for a refund or exchange within 72 hours of delivery. If for any reason the rug seal is broken off or cut, the rug will not be accepted for return.
Rugs that are damaged or soiled in any way will not be accepted for return.
Returned bedding must be in new, unopened, unworn and unwashed condition, in its original packaging with all original tags. Mattresses, box springs, adjustable bases, and pillows are all on a final sale basis and cannot be returned.
AS IS AND CLEARANCE ITEMS
Items in this category are sold on a “final sale” basis. Returns or exchanges for “As Is” or “Clearance” items will not be accepted.
We can accept returns only if they are received back in original condition no later than 72 hours from your delivery date. We cannot accept returns of holiday merchandise post holiday.