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Santa Monica - Design Consultant

Design Consultant

Santa Monica

Full Time


General Purpose

Under the direction or the Store Manager, the Design Consultant is responsible for driving both the retail store as well as the Company’s overall key performance indicators.  With a passion for interior design, furniture, customer service and enhancing the overall customer experience, the Design Consultant will serve as a resource for customers looking to create unique and stylish environments that reflect and compliment their desires.  A key focus of the Design Consultant role is to drive company initiatives, ensuring successful completion of retail strategy and action plans while holding themselves accountable for upholding the Company’s values, standards, policies, and procedures.


Primary Functions & Responsibilities

  • Perform basic customer service and operational duties—including by not limited to greeting customers, answering questions, offering assistance, and guiding sales—with the highest level of quality customer-focus

  • Maintain up to date knowledge of relevant merchandise (products, vendors, trends, styles) and possess the ability to considerately make appropriate suggestions to customers

  • Assist with maintaining showroom appearance for customers; Organize and stock merchandise as necessary

  • Provide design advice to customers in an effort to help build the relationship between the customer and the company

  • Maintain a Client Management Binder and manage open orders to exceed customer expectations and ensure satisfaction

  • Maximize sales by growing existing business as well as forging and developing new business

  • Work with management team to develop and drive KPIs and other relevant metrics

  • Secure and complete in-home design calls when needed

  • Ensure company standards are met for store and personal appearance at all times

  • Promote effective relationships with peers, upper management, and the corporate through open and professional communication to keep informed on sales, promotions, and campaigns

  • Work with customer to substantively explain, in detail, financing, delivery procedures, warranties, etc.

  • Coordinate delivery between customer and delivery service; Follow up with customers in a timely manner after delivery

  • Support and enforce company policies and procedures; including but not limited to health and safety practices as well as standard store and personnel compliance

  • Performing other duties as directed by supervisors


Knowledge, Skills & Abilities

  • Strong interpersonal and customer service skills

  • Passion for driving the customer experience

  • Keen understanding of retail sales

  • Proven ability to effectively think through complex issues and creatively problem solve

  • Demonstrates a positive attitude, honesty and integrity every day

  • Dynamic work ethic including effective time management

  • Ability to work well both independently and in a collaborative or team setting

  • Excellent oral communication skills with the ability to effectively and accurately communicate at all levels of the organization

  • Commitment to abiding by and enforcing company and store safety standards

  • High degree of accuracy, organizational and communication skills, detailed oriented and strong team player

  • Ability and willingness to work a flexible schedule


Work Environment, Physical Demands, and Additional Requirements

  • Must be able to continuously perform the essential functions of the job for an 8 hour workday; with the exception of designated meal and rest periods

  • Ability to work weekend, holiday and sale season

  • Work involves climbing stairs and ladders

  • Work involves walking, standing, kneeling, stooping, pushing, and pulling

  • Must possess the ability to work in a fast paced environment

  • Must be able to maintain standing position 50% of the time

  • Must possess the ability to adapt to change quickly


To apply, send resume and cover letter to with the subject line, “SM Design Consultant.”