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SF SOMA - Design Consultant

Position Title:         Design Consultant                                                    

Reporting To:         Store Manager      

Status:                     Full Time                                                      


General Purpose

Under the direction or the Store Manager, the Design Consultant is responsible for driving both the retail store as well as the Company’s overall key performance indicators.  With a passion for interior design, furniture, customer service and enhancing the overall customer experience, the Design Consultant will serve as a resource for customers looking to create unique and stylish environments that reflect and compliment their desires.  A key focus of the Design Consultant role is to drive company initiatives, ensuring successful completion of retail strategy and action plans while holding themselves accountable for upholding the Company’s values, standards, policies, and procedures.


Primary Functions & Responsibilities

  • Perform basic customer service and operational duties—including by not limited to greeting customers, answering questions, offering assistance, and guiding sales—with the highest level of quality customer-focus
  • Maintain up to date knowledge of relevant merchandise (products, vendors, trends, styles) and possess the ability to considerately make appropriate suggestions to customers
  • Assist with maintaining showroom appearance for customers; Organize and stock merchandise as necessary
  • Provide design advice to customers in an effort to help build the relationship between the customer and the company
  • Maintain a Client Management Binder and manage open orders to exceed customer expectations and ensure satisfaction
  • Maximize sales by growing existing business as well as forging and developing new business
  • Work with management team to develop and drive KPIs and other relevant metrics
  • Secure and complete in-home design calls when needed
  • Ensure company standards are met for store and personal appearance at all times
  • Promote effective relationships with peers, upper management, and the corporate through open and professional communication to keep informed on sales, promotions, and campaigns
  • Work with customer to substantively explain, in detail, financing, delivery procedures, warranties, etc.
  • Coordinate delivery between customer and delivery service; Follow up with customers in a timely manner after delivery
  • Support and enforce company policies and procedures; including but not limited to health and safety practices as well as standard store and personnel compliance
  • Performing other duties as directed by supervisors


Knowledge, Skills & Abilities

  • Strong interpersonal and customer service skills
  • Passion for driving the customer experience
  • Keen understanding of retail sales
  • Proven ability to effectively think through complex issues and creatively problem solve
  • Demonstrates a positive attitude, honesty and integrity every day
  • Dynamic work ethic including effective time management
  • Ability to work well both independently and in a collaborative or team setting
    • Excellent oral communication skills with the ability to effectively and accurately communicate at all levels of the organization
    • Commitment to abiding by and enforcing company and store safety standards
      • High degree of accuracy, organizational and communication skills, detailed oriented and strong team player
      • Ability and willingness to work a flexible schedule


Required Qualifications & Education

  • High School Degree or equivalent
  • 1 + years customer service experience in retail business environment
  • Ability to effectively present information in one-on-one situations to supervisors and other employees of the company
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily


Preferred Qualification

  • College degree or equivalent work experience
  • Experience in furniture industry





Interested Applicants

If you are interested in applying for a Design Consultant role at our San Francisco location, please send your resume, along with a cover letter, to