Shipping Policy

COVID-19 UPDATE - ONLINE STORE IS OPEN AND WE ARE SHIPPING AFTER STAY AT HOME ORDER IS LIFTED We feel it is our responsibility to do our part to slow the spread of COVID-19 in our community. We have made the difficult yet responsible decision to temporarily close our stores today, March 19th, at 3pm to protect the public and our team. By thinking of each other and taking the necessary steps to implement social distancing, we can get through this together. We are also taking the additional step of temporarily closing our fulfillment center and corporate office to allow our team to focus on their health and their families. Our online store is open 24/7 and online orders will ship when our fulfillment center reopens. We will take great care to ship orders as soon as we can and in the safest manner possible for our customers and fulfillment team. All items on the website are currently in stock and will typically be shipped from our warehouse in 2-5 business days after your payment clears. Once you have completed your order, we will be in touch to give you a more accurate delivery date, we ship from Los Angeles and delivery timing is dependent on your delivery location however we work to expedite things as much as possible.

We charge shipping fees which reflect the cost of shipping your order to you.

Our current shipping prices are:

Self-pickup from our Commerce City Warehouse is free of charge. After you complete your order, please email shipping@hdbuttercup.com in order to schedule a pick-up appointment. Standard Delivery on small items and accessories possible by Fedex/USPS or similar: $25

Oversized Items to Local Delivery Zones (See on the bottom) in LA and San Fransisco: $149 Threshold / $179 White Glove Delivery (unpacked and assembled inside)

Oversized delivery to the rest of the mainland United States (excluding Alaska and Hawaii) can be calculated according to the table below.

Manutailer Shipping

All Manutailer products are subject to different shipping rates based on company. Promo Shipping rates do not apply to Manutailers such as; Sonder Living, Timothy Olton, Interlude Home and Organic Modernism.

Here are a few things to consider while you wait for your order: We ship in business days. Monday-Friday, excluding national holidays. Shipping starts from the date you received the “Your Order Has Shipped!” email.

The estimate above does not include manufacturing time – we need 1-3 business days to make sure your custom order is everything you hoped it would be.

All shipping questions should be sent by email to shipping@hdbuttercup.com

If you are from another contiguous state of the US and want to purchase from us, please send a screenshot of your desired shopping cart to shipping@hdbuttercup.com and we will calculate the shipping cost and help set up your order over email.

Threshold Delivery will be delivered to garage, porch, or the first dry area of your home. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics, or any component, electrical, or plumbing hookup. Delivery does not include any assembly or the removal of shipping material and boxes. *NOT AVAILABLE IN ALL AREAS

Always pre-measure the space where your item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items can be carried into your home.

White Glove Delivery – We remove the packing, and we clean up. We take care of it all, leaving nothing but a natural looking arrangement to your specifications. Delivery INCLUDES placement, assembly and the removal of shipping material and boxes.

HD BUTTERCUP can provide for delivery of merchandise through a third-party delivery service that is completely unaffiliated with HD BUTTERCUP. Refused orders are subject to return freight except in case of damage. Customers must sign a proof of delivery making sure that all goods have been inspected prior to signing. Should any merchandise damaged, it must be noted on the proof of delivery note. Once the proof of delivery note has been signed stating the merchandise is in good condition, no repairs, replacements, exchanges or return of any kind will be accepted if the if the customer finds fault at a later date.

Return Policy

NOTE: ALL RETURNS SHOULD BE SHIPPED AFTER CALIFORNIA STAY AT HOME ORDER IS LIFTED. WE WILL ACCEPT ANY RETURNS DELIVERED AFTER MARCH 10 THEN. In case you are unhappy with the items, we are happy to accept returns. The return cost is the responsibility of the customer, however we are happy to help find the best price from our network of delivery partners. All returns must be in the original packaging and are subject to a 20% restocking fee. Shipping costs are not refundable.

To initiate a return or exchange, please email shipping@hdbuttercup.com

Local Delivery Zipcodes

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